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Reporting to the Fashion Training Manager, rotating between Mall of the Emirates and The Galleria Abu Dhabi Fashion boutiques, you will support excellence in both client experience and style & fashion expertise, in alignment with the strategy of Chanel Middle East. You will define the training development plan for the 2 Fashion boutiques, as part of the Middle East Training team. To be successful, you will demonstrate excellent organizational and engagement skills as well as ability to influence others.
Delivering impactful trainings
- In close alignment with the Middle East & India training team, coordinate and implement training sessions
- Prepare collection trainings, client experience trainings, briefings
- Propose and organize a training calendar for novelties, and other boutique needs
- Identify subject matter experts in the boutique to enrich and co-animate training sessions / morning briefs
- Adapt training content according to the needs / buying of the boutiques
- Ensure content is fun, impactful and drives the business
Coaching
- Coach on the boutique floor
- Create client experience action plans in the boutique, use coaching as a business lever
- Support a culture of coaching and feedback in the boutique
Supporting & following up
- Collaborate with HR, Middle East & Paris Training teams, Boutiques Manager
- Prepare collection trainings, briefings and other trainings
- Follow the new starter process with new joiners, in collaboration with line manager
- Ensure teams have done pre work before attending training sessions (Message Mode, Expert trainings)
- Complete refresher training to fully embed action plans and floor observation to ensure training has been understood
- Share regular reporting (qualitative and quantitative) with the Middle East & India team, establish KPIs to measure the effectiveness of training
You have a minimum of 2 years training experience. You demonstrate excellent observation and listening skills and express yourself clearly and engagingly. You demonstrate a humble attitude and equality in your approach. You are very experienced in coaching and training and are passionate about developing others to achieve high performance. You have a strong client service mindset, cultural awareness and are a team player.
You have a superb command of English.
Fluency in Arabic would be an advantage.
