CHANEL Hiring for Client Engagement & Digital Executive at دبي Full Time

Reporting to the Omnichannel Project Manager, your main role will be to support and maximize the client engagement plan by supporting communication plan, cultivating a data mindset approach and promoting adoption of digital tools to provide insights on client’s journey and their various touchpoints with the House.CLIENT INTELLIGENCE & DATASStrong understanding of client data platform and client’s aggregate (segmentation, attachment) and being able to seek for insights in large data model (excel client cube, export from Adobe) to analyze and identify client’s pattern: purchase behavior, journeys, reachability and translate into comprehensive communications (mainly PowerPoint).Prepare monthly reports at market/boutique levelPerform ad-hoc analysis (for budget, to support business cases, for specific insights)Act as a data-steward:Promoting safe practice in compliance with client data privacy principleImplementing solution to support database quality and integrityReporting issues and suggesting improvementsCRM Follow & execute the client engagement plan based on business strategy: client communication plan (email, messaging, prints), and ROI on the clienteling actions (client targeting, collection launch, event attendance)Animate CRM communities sharing the upcoming client communication plan, CRM best practices, and tool evolutionsSupport the follow-up of Clienteling Objectives monthly, liaising will all the concerned teams for action plan to support boutiques in their achievement (training, IT, Marketing, Europe)Work closely with the team to ensure an omnichannel journey throughout the networks but also throughout the channels (Chanel.com, customer care…)DIGITAL TOOLSSupport all the deployment of clienteling digital tools in store liaising with training, operations, and IT & their evolution (update, feedback…)Gather needs from markets and share with Europe for further development upon business request (specific event, new feature…)Monitor KPIs & propose booster plan to maximize tools adoption & usage (from the team and the management)Regularly visit the boutiques CRM ambassadors to stay close from their needs in term of tools, reportsSupport ad-hoc initiatives from business teams linked to connected experiences or omnichannel digital tools.Main Skills Required2 to 3 years working experienceMaster Excel (advanced formula: MATCH, VLOOPKUP, INDEX, MATCH, PIVOT, DISTINCT COUNT) & DatasStrong Project & Digital mindset with an hands on approachWith a retail & client mindset to be able to support the business teams in their daily missionsMaster Salesforce & Adobe campaign with good presentation skillsFirst working experience within a Luxury is a strong plusGood communication skills & strong collaboration mindsetInnovative & creative spirit be ready for new challenges and ideas in fast moving markets