Chalhoub Group Hiring for Retail Coach – L’Occitane Job at Dubai Full Time

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you’ll be doing

Our Coach is responsible for the delivery of training programs to front-liners in adherence to both the Brand Owners’ material and yearly training calendar. Our Coach needs to be able to address any ad-hoc training requests, tailor training material to audience and setup logistics. In addition, our coach needs to be able to provide reports to managers on the outcome of the trainings conducted.

Key Responsibilities

• Provide input, as needed, to Managers for any local training needs during training calendar preparation
• Schedule training sessions with concerned stakeholders and ensure logistical readiness
• Lead training sessions/programs in adherence to the set training calendar
• Manage all ad-hoc training requests in coordination with Managers/People Partners
• Create brand awareness at the front liners level
• Provide training to the shop floor team (retail and delegation brands) by employing advanced product knowledge and best practice training techniques
• Provide product training to retail brands teams
• Deliver interior design training related to category / products sold
• Conduct evaluations on the learners and effectiveness of the learning materials and approaches
• Report on the feedback gathered from the participants and concerned supervisors, to assess the effectiveness of the training and its impact on the participants

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.