Chalhoub Group Hiring for Concierge Job at Dubai Full Time

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you’ll be doing

Our Concierge is responsible for providing luxury service to customers by coordinating and facilitating the collection and delivery of the customers’ selected items with the sales team.

• Provide support to sales staff with various tasks where necessary
• Regularly keeping sales staff appraised on status of customer purchases and packages
• Effectively and efficiently support operations flow with sales team and cashiers for transfer of customer merchandise from counter to customers’ desired mode of transport/delivery
• Welcome and greet customers’ professionally, exuding that luxury experience, guiding them to their desired location
• Assist customers in offering a complete concierge service including; attentive and warm approach, delivery and collections of goods purchased, carrying of goods to required modes of transport, including main point of contact for outsourced delivery companies
• Ensure services provided are in line with SOP
• Communicate with customers to ensure their satisfactory customer shopping experience
• Provide first line of service for customer service calls and complaints and efficiently identify the query or problem and connect the client with the appropriate member of staff to solve it.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.