Caterpillar Hiring for SEM Aftermarket Sales Representative Job at Dubai Full Time

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes The World!

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it

Job Purpose

To drive revenue and growth for the SEM aftermarket solutions business (to incl. parts, service, work tools) in line with industry strategy in the assigned territory, communicated targets and by following established sales processes focused on the end customer. This will be achieved in close collaboration with the respective SEM dealer(s) where the successful incumbent will provide leadership, guidance, and counsel to optimize dealer’ sales force and sales processes effectiveness.

Job Duties Will Include:

• Deliver, in collaboration with the SEM dealers, the annual total business plan for the assigned dealer territories.
• In collaboration with assigned SEM dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts.
• Collaborate with industries to identify customer accounts for growth.
• Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns.
• Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.
• Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
• Track opportunity, participation and close rates and report VOC/VOD.
• Work with the PSLD team to ensure the right part is stocked at the dealership and facing DC.
• Seek understanding, document, and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure proper solutions are in place with adequate pricing.
• Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.
• Identify and communicate opportunities for improving aftermarket solutions sales management, marketing, and operational capabilities at assigned dealers.
• Drive customer connectivity as an enabler to business.
• Keep up to date with industry trends, changing technology and market regulations in countries covered.
• Manage the T&E budget.
• Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship.
• Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions.

Background / Experience:

• Bachelor’s Degree in the related field with 5+ years job-related experience OR 5+ years Direct Field Sales experience working for Caterpillar Dealers and/or Customers
• 5-10 years relevant industry experience
• Working knowledge of technology products, financial products, machines, product support, labor relations, safety, and environment operations,
• Experience working with /
• Industry knowledge (intermediate level)
• Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings

Required Competencies & Behaviors :

• Technical knowledge
• Strong business acumen
• At least basic application & machines understanding
• Interpersonal skills and behaviors
• Strong communication & presentation skills
• Excellent influencing skills at all levels
• Strong negotiation skills
• Team player
• Self-starter, able to work autonomously
• Strong accountability
• Ability to work with people from different backgrounds and cultures

Caterpillar is an Equal Opportunity Employer (EEO).

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