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Career Area:
Job Description:
Career Area:
Marketing / Sales / Product Support
Job Description:
As a Regional Representative within Caterpillar Technology MineStar Solutions, you will be responsible for achieving sales, working in conjunction with Cat Dealers and partners, as well as through direct interaction with the surface and underground mining customers.
As the Regional Representative, you will be responsible for generating, developing, quoting, negotiating and closing sales of the MineStar Solutions portfolio of products and services.
You will also be accountable for developing and maintaining strong relationships with Cat Dealers in your assigned territory, whilst achieving high degrees of customer satisfaction.
You will provide Voice of Customer (VOC) and Voice of Dealer (VOD) to other Mining Technology teams, including product certification, development, support, deployment, and application consulting teams.
You will also be responsible for analyzing the territory market opportunities and trends to assist in the development of the annual business plan, dealer growth & development plans, new markets development and marketing plans. You will work together with commercial support and product teams to develop
commercial offers and programs. Additionally, you may be involved in trade and customer association events as well as other activities to assist in the execution of the product strategy.
To be successful, the Regional Representative will understand the value drivers for mining customers – for a variety of both with a particular focus on underground and surface mining applications – as well as profit streams throughout the customer and product/services lifecycle.
Job Duties:
o Understand mining customer buying behaviors and needs.
o Manage Dealers and mining customers in the assigned territory and achieve annual operating plan.
o Regularly monitor and report accurately on progress and results through the use of Salesforce CRMi online tool.
o Participate in monthly forecast review meeting.
o Analyze new markets, competition, and economic & industry trends within the assigned territory.
o Actively engage in business development and initiate product certifications in new markets.
o Actively engage and carry out dealer development activities.
o Monitor and grow customer loyalty drivers and satisfaction.
o Execute support and sales variance within pre-established budget and guidelines for territory.
o Conduct/participate in customer/dealer training events and application support from field and dealers.
o Execute commercial programs and campaigns within the territory, including the commercial aspects of technology hardware and software upgrades.
o Provide input, including Voice of Customer and Voice of Dealer, to Mining Technology teams to determine industry solutions and marketing strategy
o May establish trade association relationships and act as a key liaison.
o Establish and monitor policies and guidelines for the project to ensure specific, management goals are met and desired results are achieved.
Basic Qualifications:
o A college or university degree in marketing, business, finance, information systems, or engineering or equivalent experience.
o 3 plus years of experience in commercial, marketing, operational technology, information technology, or mining industry.
Top Candidate qualifications:
o Self-starter, sound commercial and business judgment, analytical skills, leadership skills, and communication skills.
o Dealer/Channel management experience.
o Business development experience (new markets).
o Project development experience.
o A well-developed perspective/understanding of mining customers’ business needs.
o Understanding of Caterpillar Dealer organization, competitive merchandising programs, and mining operational value drivers.
o Ability to work independently in the field in a fast-paced environment.
o Previous experience working in mining or having a mining engineer degree
o Language capability in Arabic or Russian would be an advantage.
Additional information
o The location for this position is in Dubai.
o Relocation assistance is not available.
o This position will require 30-40% travel both domestically and internationally
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit
https://www.caterpillar.com/en/careers/why-caterpillar.html
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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
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Caterpillar is an Equal Opportunity Employer (EEO).
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