Caterpillar Hiring for Global Aftermarket Account Manager – EAME Job at Dubai Full Time

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes the World

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

This position will act as a consultant to various departments within Caterpillar regarding the direction and strategies that key industry leaders will be adopting in the future. Consult with dealers and districts on the subject of aftermarket sales and service support of product to “Global Account” customers. Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs. Develop an equipment lifecycle plan with customers to forecast aftermarket needs and communicate back to internal partners to ensure appropriate parts availability and minimize customer downtime. Take steps necessary to assure product health in order to maintain and enhance market share growth.

This position makes regular visits to customer headquarters as well as job sites, foreign and domestic, to provide advice and counsel to potential customers. (Global Accountability / Regional Responsibility) . Generally requires extensive travel (50%) to understand regional or worldwide business conditions.

What You Will Do:

Develop and maintain effective relationships with internal partners. Identify and establish deep relationships with key business decision makers at designated Global Account customers, particularly Chinese State-Owned Entities (SOEs), targeting key Bureaus and Sites to achieve sales business objectives. Develop a deep understanding of complex customer hierarchy, subsidiaries, operating model, key metrics and equipment ownership strategy to propose aftermarket solutions that align with their enterprise goals. Develop and execute global aftermarket account strategies and establish framework agreements to grow Caterpillar market share with designated Construction Industry Global Accounts. Secure commitment of Caterpillar and Dealer resources to assure continued customer satisfaction. Work on developing and growing relationships across dealers and regions (China/Africa/Middle East) to meet customers diverse global needs at both HQ and site levels.

At this level, incumbent ensures that account decision makers have been fully exposed to the features/ benefits available from Caterpillar products, dealer, and marketing before they finalize purchasing decisions. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

Background/Experience:

• Requires a college degree / Bachelors’ or equivalent experience with 8-10 years of specific/similar industry experience in order to gain recognition as a Divisional and company expert.

• Should have broad business background, specific long-term industry knowledge, aftermarket product knowledge and excellent communication skills.

• Must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new aftermarket solutions, new technology and distribution methods.

• The incumbent will either have had previous account management experience and/or aftermarket product experience within the company and/or was a fully contributing member on significant projects and/or teams.

Skills:

Strong listening, relationship building and negotiation skills

Time management, account management and follow through skillsets

Excellent communication, presentation, and interpersonal skills

Strong ability to engage with all levels of an organization to motivate and enable change

Ability to manage and resolve conflict and work collaboratively

Customer and/or Dealer facing experience

Self-disciplined, adaptable

Have a comprehensive knowledge of the industry aftermarket business

Proficient in Chinese and English

Qualifications/Certifications: Excel, PowerPoint, Tableau

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Caterpillar is an Equal Opportunity Employer (EEO).

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