Senior Sales Associate (Temporary Contract)

The Boutique Senior Sales Associate is responsible for maintaining Customer Service as per company standard, generating sales, merchandising, cash register operations and loss prevention in adherence to all Company Policy. Respect and take part in the implementation of the brand retail policy, promoting the Cartier brand image as per the Company’s directives.

KEY RESPONSIBILITIES

Attend to After Sale clients in the boutique

1. Sales performance & customer service:

• Contribute to the boutique achieving its sales targets
• Assist clients with Customer Service needs maintaining the brands high standards.
• strong client relationships.
• Improve the transformation rate that Cartier Boutique prospects become Cartier customers.
• Ensure that each client receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service.

2. Stock management and merchandising

• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock
• Assist actively in the stock transfers when needed between Boutiques or back to Free Zone following up precisely the Boutique procedures
• Actively participate in the visual merchandising of the Boutique implementing required guidelines.
• Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays.
• Assist in the inventory process, including but not limited to stock counting and special projects as needed.
• Assist in completing prices changes within the Boutique when required.

3. Boutique operations and cash management

• Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register
• Adhere to all Company policies, procedures and practices.
• Implement discounts and gratuities under supervision of Boutique manager
• Comply with all safety regulations and Boutique operational procedures including security.

4. Product knowledge & sales techniques

• Maintain an awareness of all product knowledge information; promotions and advertisements.
• Master the Brand’s sales techniques as per training received.
• Attendance to required training held online, locally or overseas.

5. Presentation & visibility

Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines

Report maintenance issues to the Boutique Manager

Represent the Brand by wearing the appropriate uniform and grooming

Represent the Brand instore and at local events under the direction of Boutique Manager.

JOB PROFILE

Education:

• College degree preferred

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General product knowledge / interest.
• Available to work on a temporary contract.

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach
• Must be available to work retail hours