Careerhub Hiring for Customer Service Associate at Dubai Full Time

Position: Customer Service Associate

Type of Business: Freight Forwarding / Shipping & Logistics

Location: Abu Dhabi, UAE
Experience: Minimum 4 years in a similar role
Availability: Immediate

Job Description:

We are seeking a skilled and motivated Customer Service Associate to join KLN Shipping & Logistics Services LLC team immediately. The successful candidate should bring a minimum of 4 years of relevant experience to this role. If you are dedicated to providing exceptional service and thrive in a fast-paced logistics environment, we encourage you to apply.

Responsibilities:

• Handling inbound and outbound freight inquiries, including managing sales rate routing and flight/sailing schedules. This involves securing the best rates from various Airlines or Liners.
• Coordinating with international and local Agents to ensure the timely status update of shipments and fulfilment of all necessary requirements.
• Managing the export booking process, overseeing SI instructions, and collaborating with Shipping Lines for final BL issuance.
• Know all the necessary and required documents in shipping.
• Facilitating communication with liners to determine shipment charges, including Delivery Orders, LCL, FCL, and associated fees.
• Coordinating closely with the operations department throughout customs procedures, cargo collection, and delivery arrangements.
• Creating quotations and generating monthly sales reports to support informed decision-making.
• Providing clients with expert advice on the required documentation for their shipments and keep them updated with their shipment status.

Qualifications and Skills:

• Minimum 4 years of experience in a similar capacity within the freight forwarding industry.
• Strong understanding of freight forwarding processes and logistics operations.
• Excellent communication skills, both written and verbal, to effectively interact with clients and colleagues.
• Attention to detail and the ability to manage multiple tasks in a dynamic environment.

Join our dynamic team and contribute to our commitment to delivering exceptional customer service and streamlined logistics solutions. If you are a proactive and results-oriented individual with a strong background in freight forwarding, we look forward to reviewing your application.

Please submit your resume and a brief cover letter outlining your relevant experience and why you’re the ideal candidate for this role. We appreciate your interest in our company and look forward to the opportunity to potentially work together.