Career Maker Hiring for Service Manager/Head – Consumer Electronics/White Goods Job at Dubai Full Time

The Service Manager manages service operations to optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
Service Manager Duties & Responsibilities

• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Implements annual Service Department goals and budget, in alignment with the organizations financial and operational objectives.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Monitors individual and overall Service Department performance relative to labor sales and expense control in line with the organizations objectives.
• Schedule and assign jobs and work areas to employees according to their skills and knowledge Coordinates and resolves interdepartmental issues.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
• Maintains all departmental tools, equipment and vehicles in good working order.
• Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• white goods service: 10 years (Required)