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Sales Advisor
Dubai, UAE
Hybrid working
Permanent, Full time
Apply by 30th November 2022
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
As Sales Advisor, you will proactively manage a portfolio of existing health insurance plans for both direct and intermediary international businesses. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care.
This is a targeted environment, and you will be incentivised based on the growth and retention of your portfolio
What you’ll do
- Manage all aspects of the Individual members/ accounts assigned to you, including retention, expansion, pricing discussion and debt management
- Deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
- Ensure your product and service knowledge is always current and up to date to correctly educate your members or intermediaries and consultatively sell our product
- Attend regular face to face or MS Teams meetings with your members/ Intermediaries, providing an excellent service and building relationships.
- Work directly with members or intermediaries within your portfolio ensuring that ‘win-win solutions’ are reached and agreed for both the customer and for Bupa Global
- Uncover information through strong relationships building that will help further the position of Bupa Global in the market place
- Renew the policies on a timely basis
- Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, Regulators , Compliance
- Ensure that necessary administrative tasks are undertaken within set deadlines
- Manage administrative tasks along side with phone calls by effective time management
- Be a champion of change and display a positive attitude at all times towards colleagues and tasks performed
- Constantly analyse, improve and develop sales techniques through sales training, seminars, self analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role
- Keep updated on the competitor activity and products, sharing all new information with colleagues
What you’ll bring
- Account management and sales experience within the Health Insurance sector is preffered
- Excellent negotiation, communication and presentation skills
- Educated to Bachelor Degree level
- Experience of managing a portfolio and face-to-face contact with customers is essential
- Additional language would be an advantage
- A good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones
- Ability to demonstrate excellent negotiating ability
- Outcome and delivery focused
- Capable of working on own initiative under pressure or heavy workloads incorporating flexible hours when circumstances arise
- Self-motivated with the ability to work on own or within a team and promote a positive attitude at all times
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you’ve been.
This is where you’re going.
This is what we have belief in.
Time Type:
Full time
