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Claims Assessor
Dubai, UAE
Permanent
Hybrid working options available
Full time
Apply by 13th December 2022
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Role Overview
As Claims Assessor, you will manage the end to end process of process of any insurance claims submitted by our customers. You will need to make customer focused actions based on effective decision-making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives.
What you’ll do
- Provide excellent customer service for our members.
- Input claims into the computer system with a high degree of accuracy.
- Action any claim related queries in line with Bupa Global policy
- Obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim.
- Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards.
- Contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement.
- Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process.
- Recognise and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.
- Comply with and abide by the regulatory requirements at all times
What you’ll bring
- An experience in the local market is a must.
- Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
- Experience in a position with a medical background is desirable
- A track record of achieving and exceeding productivity and quality targets
- Highly customer focussed
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
- Educated to degree level or equivalent
- Previous experience in the delivery of customer service within a contact centre setting
- Experience of claims assessment within the healthcare sector
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you’ve been.
This is where you’re going.
This is what we have belief in.
Time Type:
Full time
