Bulgari SPA Hiring for Customer Service Representative Job at Dubai Full Time

Customer Service Representatives are in direct relation with the End Customer to enhance their Bulgari journey through Excellence and Luxury Spirit.

RESPONSABILITIES

Bulgari ambassador

• Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
• Provide support to final customers on Bulgari products
• Stay up to date with Bvlgari new launches, special collection, CRM Activities

Client Service Champion

• Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Document all interactions to track types of inquiries utilizing a CRM software
• Stay up to date with and follow on-going process, product and policy changes
• Identify and escalate issues in real-time and appropriately
• Ensure that clients have a seamless experience through all retail touchpoints,
  from online shopping to in-store pickup
• Monitoring and fulfilling online orders with in-store merchandise in a timely
  manner, communicating the completion of orders to the system and to clients, supervising packed orders according to packaging requirements, and completing
  all Ship from Store, Buy Online & Pickup in Store activities.

Team Player

• Provide feedback on a daily basis to the team leader on new issues or drivers that you have discovered
• Liaise with Store team for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
• Collaborative team player who approaches challenges in a way to meet needs of others
• Enthusiasm and positive mindset!

BACKGROUND

• 2 to 5 years of customer servicing experience
• Knowledge of the retail / luxury industry is a plus
• English and Arabic Speaking
• Proven success record in a fast paced, constantly evolving support environment

QUALIFICATIONS

• Strong communications skills, including exceptional writing and editing capabilities.
• Ability to demonstrate a continuous-improvement mindset
• Patience, empathy, and a unique ability to manage stress.
• Ability to work under pressure and adapt quickly to adverse situations in a startup-like environment
• Prior experience with Salesforce is a plus.