Bulgari
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BULG06308
United Arab Emirates
Dubai
Position
Customer Service Representatives are in direct relation with the End Customer to enhance their Bulgari journey through Excellence and Luxury Spirit.
RESPONSABILITIES
Bulgari ambassador
- Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
- Provide support to final customers on Bulgari products
- Stay up to date with Bvlgari new launches, special collection, CRM Activities
Client Service Champion
- Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Document all interactions to track types of inquiries utilizing a CRM software
- Stay up to date with and follow on-going process, product and policy changes
- Identify and escalate issues in real-time and appropriately
- Ensure that clients have a seamless experience through all retail touchpoints,
from online shopping to in-store pickup - Monitoring and fulfilling online orders with in-store merchandise in a timely
manner, communicating the completion of orders to the system and to clients, supervising packed orders according to packaging requirements, and completing
all Ship from Store, Buy Online & Pickup in Store activities.
Team Player
- Provide feedback on a daily basis to the team leader on new issues or drivers that you have discovered
- Liaise with Store team for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
- Collaborative team player who approaches challenges in a way to meet needs of others
- Enthusiasm and positive mindset!
Profile
BACKGROUND
- 2 to 5 years of customer servicing experience
- Knowledge of the retail / luxury industry is a plus
- English and Arabic Speaking
- Proven success record in a fast paced, constantly evolving support environment
QUALIFICATIONS
- Strong communications skills, including exceptional writing and editing capabilities.
- Ability to demonstrate a continuous-improvement mindset
- Patience, empathy, and a unique ability to manage stress.
- Ability to work under pressure and adapt quickly to adverse situations in a startup-like environment
- Prior experience with Salesforce is a plus.
JOB NUMBER
BULG06308
COUNTRY / REGION
United Arab Emirates
CITY
Dubai
CONTRACT TYPE