Bulgari Hiring for Customer Service Representative Job at Dubai


  • Full Time
  • Dubai

Bulgari

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Position

Customer Service Representatives are in direct relation with the End Customer to enhance their Bulgari journey through Excellence and Luxury Spirit.


RESPONSABILITIES


Bulgari ambassador


  • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
  • Provide support to final customers on Bulgari products
  • Stay up to date with Bvlgari new launches, special collection, CRM Activities


Client Service Champion

  • Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Document all interactions to track types of inquiries utilizing a CRM software
  • Stay up to date with and follow on-going process, product and policy changes
  • Identify and escalate issues in real-time and appropriately
  • Ensure that clients have a seamless experience through all retail touchpoints,
    from online shopping to in-store pickup
  • Monitoring and fulfilling online orders with in-store merchandise in a timely
    manner, communicating the completion of orders to the system and to clients, supervising packed orders according to packaging requirements, and completing
    all Ship from Store, Buy Online & Pickup in Store activities.

Team Player

  • Provide feedback on a daily basis to the team leader on new issues or drivers that you have discovered
  • Liaise with Store team for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
  • Collaborative team player who approaches challenges in a way to meet needs of others
  • Enthusiasm and positive mindset!

Profile

BACKGROUND

  • 2 to 5 years of customer servicing experience
  • Knowledge of the retail / luxury industry is a plus
  • English and Arabic Speaking
  • Proven success record in a fast paced, constantly evolving support environment


QUALIFICATIONS

  • Strong communications skills, including exceptional writing and editing capabilities.
  • Ability to demonstrate a continuous-improvement mindset
  • Patience, empathy, and a unique ability to manage stress.
  • Ability to work under pressure and adapt quickly to adverse situations in a startup-like environment
  • Prior experience with Salesforce is a plus.
JOB NUMBER

BULG06308

COUNTRY / REGION

United Arab Emirates

CITY

Dubai

CONTRACT TYPE

Permanent

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