British Council Hiring for Exams Test Day Assistant Job at Dubai Full Time

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose
The purpose of this role is to support exams operations and help ensure exams integrity on the ground. This role will need to ensure resources meet pre-agreed customer requirements. This role is responsible for efficient, effective and compliant Test Day delivery, supporting operations on the ground, setting standards and guiding venue staff.

The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.

Main Opportunities and Challenges

• Upholding compliance standards and efforts to standardize
• Motivating and driving venue staff performance
• Upholding a customer service culture

Main Accountabilities
Service Delivery

• Receives instructions and requests from Test Day Officer and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
• Adapts work plans based on the Test Day Officer’s recommendations and where necessary meet customer expectations.
• Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
• Uses a range of standardised systems and processes to support the delivery of high-quality services to a range of customers (internal and/or external)
• Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software

Customers/ Relationship and stakeholders

• Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
• Provides routine direction, information, and advisement to students and prospective students regarding testing policies, procedures, and outcomes
• Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery
• Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards

Risk and compliance

• Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to always protect the interests of the British Council and its customers.
• Supervises venue staff which typically includes recommendations for performance evaluation, work allocation, and problem resolution
• Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

About You (essential requirements for the role):

• University Degree and relevant working experience for 1 year in operations
• Experience working in Exam’s environment
• Experience supporting Test Day delivery in Exam’s environment
• English at B2 level

Desirable requirements

• Arabic

Further Information

• Role: Exams Test Day Assistant Req ID: 31548
• Number of positions: 1
• Pay Band: J
• Salary: AED 6234.02
• Contract type: Fixed term local contract of 2 years – renewable
• Location: Dubai/Sharjah, UAE
• Closing date and time: 10 October 2022 (23.59 Gulf Standard Time)

Candidates should have the legal right to work the country.
Please note that all applications should be submitted only in English.

A connected and trusted UK in a more connected and trusted world.

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.