Technical Engineer – Commercial

Our Company:

Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the world, operate 3 technical centers and 178 manufacturing plants and sell products in more than 150 countries. “Serving Society with Superior Quality” has been our mission since Shojiro Ishibashi founded Bridgestone in 1931 and we look for individuals who share our passion to fulfill this mission.

Job purpose

The Technical Engineer – Commercial is responsible for commercial tire market quality and performance to support BSMEA sales within our dedicated markets. The successful candidate will work directly with the technical and sales teams and distributers to provide technical support to resolve quality issues and performance issues from identification to escalation and technical support, this will include the training of relevant counterparts within distributors. The effective management of product claim handling system to deliver quick and transparent process is also of vital importance. In addition after sales tire follow up and tire regulation related technical document preparation is scope of this role.

Main responsibilities

• Be accountable of the commercial tire market quality and performance visualization.
• Not only reports incidents internally but also investigates root cause of problem.
• Support QA functions to identification of all defects, also facilitates improvement with other internal functions such as, manufacturing, R&D, and Quality Assurance teams to prevent reoccurrence
• Ensure reporting to the BSEMIA Head Office / TCE / BSJ / TCJ about the different technical topics relative to our product quality and performance
• Collaboration and communication with relevant stakeholders (e.g. sales, product planning, marketing)
• Coordinate tire technical support to distributor to resolve tire quality and performance related technical inquires, arrange technical training.
• Manage and further improve product claim handling system with IT and local vender.
• Ensure after sales tire monitoring program implementation and continuous improvement, together with summary report making and problem detection.
• Maintain tire regulation related technical document, such as certification and test report with internal stakeholders in , certificates and test reports up to date, communicate with other internal functions.

Required capabilities

• Collaborative and supportive mindset
• Ability to prioritize, good planning and organization
• Ability to work autonomously while keeping strong communication with colleagues and key stakeholders
• Able to learn & use new software quickly
• Excellent Analytical Skill
• Proactive
• Eager to travel and work in the field directly with customers
• Thinks benefits rather than features
• Coordination and Teamwork
• Proven ability to train and coach

Experience

• Minimum of 3 years of experience in tire industry within technical segment
• Experience of account management and technical sales
• Proficient in MS Office (Excel/PowerPoint/Word/Power BI)
• Engineering University Degree holder
• Fluency in English, Arabic advantageous

Bridgestone Behaviors:

Qualified candidates need to demonstrate the following behaviors:

• Agility – to work in a matrix, complex and fast paced environment.
• Courage – to share ideas, challenge the status quo.
• Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role (self-starter).

Bridgestone Leadership Essence:

Qualified candidates for this important position will therefore need to demonstrate the following:

• Establishes strategic direction and effectively communicates the vision: Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
• Demonstrates business acumen to achieve results through others: Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
• Promotes and enhances company culture: Champions the organization’s shared values and beliefs
• Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
• BOSS focused – serves the customers having the end users in mind: Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
• Demonstrates self-awareness and emotional intelligence: Recognizes one’s personal strengths, weaknesses, opportunities, and limits. Understands emotions and their effects
• Intellectually curious in support of learning agility: Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
• Embraces and leads change and innovation: Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
• Identifies and develops organizational talent: Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

Further information about Bridgestone:

Bridgestone EMEA operates in more than 60 countries and employs over 16,000 employees in its offices and plants:

• 9 Sales Regions with offices in Birmingham, Warsaw, Paris, Madrid, Milan, Bad Hamburg, Moscow, Johannesburg, and Dubai
• 14 plants in France (Bethune), Belgium (Lanklaar and Liege), Italy (Bari), Poland (Stargard and Poznan), Hungary (Tatabanya), Spain (Bilbao, Puente San Miguel and Burgos), South Africa (Port Elizabeth and Brits), Russia (Ulyanovsk) and a joint venture in Turkey (Izmit)
• A raw materials plant in Spain (Usansolo)
• A leading R&D facility in Italy
• State of the art proving grounds in Italy and Sweden
• The EMEA headquarters in Zaventem, Belgium.

Sales & Products

• With its leading materials technology, the company focuses on high-performance tyres:
  A major supplier of original equipment to car manufacturers (including VW/Audi group, BMW, Mercedes, General Motors, Toyota, Nissan- Renault, etc.)

• A pioneer in Run-Flat Technology tyres and major supplier to car manufacturers
• A leading manufacturer in the agricultural market
• A leading manufacturer in the motorcycle market
• A leading brand in the truck & bus replacement market and a leading supplier to vehicle manufacturers (Mercedes, Renault, Volvo, Scania, MAN, DAF, Iveco, etc.)

• Passenger Cars, SUV’s & 4×4
• Trucks and buses
• All types of commercial, construction and off-the-road vehicles
• Tractors and agricultural machinery
• Motorcycles and scooters
• Motor sport
• Aircraft

In addition to our Products, we also provide integrated fleet solutions as well as repair and maintenance services through our extensive fleet network. For more information on our company please visit www.bridgestone.com and www.bridgestone.eu. To experience more about life at Bridgestone, check out the following link http://www.bridgestonenewsroom.eu/.

Disclaimer

Diversity and inclusion are a central part of Bridgestone EMEA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organisation, serving all people, respectfully, connected to our business. We recognise that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success.