Brecks Group Hiring for Helpdesk Coordinator Job at Dubai Full Time

Key Responsibilities

Operations (Helpdesk)

Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints.
Ensure all Facilities related documentation is filed and inventoried properly at site.
Helping with the “Communications” at the site including drafting and disseminating all announcements with a focus on creating collaboration between sites and improving the Service Delivery of Facilities
Management of the Area Access Manager (AAM)
Make sure a timely submission of invoice from the vendor to the finance department and payment are made on time
Managing of pantry supplies, stationery/first aid items replenishment
Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock
Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation
Complete all of client’s (“relevant”) on-line/on-site training for internal tools, e.g. Policies, Software-specific etc.
Complete all aspects of the IPMP program
Assist in the preparation of reports and analysis
Management of staff Season Parking application, termination & related services
Other adhoc task assigned from time to time depending on business requirements

Operations (Event Coordination)

To ensure that all the SLA’s regarding Booking Requests, Event, & Co-ordination are met
Primary Coordinator for conferences and big group events
Liaise with requestor to support the development of and understand the requirements for each event
Maximizing meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use meeting space including addressing space conflicts and negotiating space needs
Supporting day-of execution including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement
Performing post event duties such as expense processing, event success assessments and assisting collecting feedback from requester
Generate reports for meeting room, events, and calls.
Follow department policies, procedures and service standards
Assist and actively participate in the Annual events such as Fire Drill, Annual shut down etc.

Competencies

Ability to work under pressure efficiently
Proactive and solution oriented, friendly with assertive and personable nature
Demonstrate initiative and able to work in a team-based environment with plenty of movement
Able to multitask with good time management skills
Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Qualifications & Experience

Graduate Degree or Diploma in any stream
Good relationship building skills
Fluent in Oral and written English skills
Experience in using Microsoft Excel and Word

Other Benefits:

Insurance
Yearly flight Alowance
Food and Accommadation
Transport