bp Hiring for Customer Service Representative Dubai – Swedish or Norwegian Speaking Job at Dubai Full Time

In this role You will:

• Support aviation Process Excellence Team in a manner that is conducive to build long-term relationships between aviation and its customers
• Manage the relevant activities of the Order to Cash process, manage the relevant internal systems as well as customer facing activities as required
• Work closely with Sales teams, Process Excellence Teams and other internal and external stakeholders including our customers
• Perform all the relevant systems set ups
• Handle all the complaint management activities
• Be responsible for the customer set-up in the relevant systems in line with the customer onboarding process
• Ensure all customer master data is up-to-date, including regular review and performing data quality checks
• Support sales in customer related matters
• Apply knowledge of tools and systems to gather and integrate data from multiple sources to find the root cause of issues to solve them
• Proactive in updating/correcting any data in the system that is identified as being incorrect/incomplete
• Show a good understanding of the tools and systems available, how they operate and their strengths and limitations
• Identify opportunities for continuous improvement to enable improvements in customer experience and Aviation efficiency

What You will need to be successful:

• Minimum high school degree, but preferably university degree
• Fluency in English
• Fluent Norwegian or Swedish language knowledge is a must
• Previous Customer Service experience, exposure to sales or related customer services activities
• Demonstrated business understanding and awareness of internal and external customer needs
• Enthusiastic & resourceful individual, performance driven
• SAP skills (proven) – advanced level of knowledge and application
• Knowledge of Microsoft Office tools
• Excellent interpersonal skills
• Customer Service & Business Knowledge
• Able to work co-operatively within an international team (multi-cultured & multi-lingual)

Customers & Products

Business Support Group

No

No

United Arab Emirates

CUSTOMER AND PRODUCTS

We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.

C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and ‎convenience, marketing and our next-generation businesses, making it a highly integrated and ‎interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.

Want to join the team? This means:

• being customer-centric, agile and responsive to changing customer needs and dynamic markets
• focusing on growth and development of customer offers
• optimising the chemicals and fuels value chains to maximise integrated value
• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
• creating strategic partnerships that drive long-term value for C&P
• being digitally enabled and empowered by customer insights and data to deliver solutions.

Intermediate

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.