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Job Summary
- Must have excellent customer service skills.
- Must have excellent documentation skills.
- Dive-in to quickly understand our IaaS, PaaS and SaaS offerings. Our offerings are based on industry standard public cloud providers such as Amazon Web Services ,Microsoft Azure, Alibaba, Huawei and best of breed security software from vendors.
- Resolve enterprise customer issues in the cloud. Manage customer’s cloud environments. Automate repetitive tasks.
- Ability to become to lead and become a technical subject matter expert on customer cloud environments
Skills and experience
- Experience with AWS, DevOps processes, and languages such as Python, Node.JS, javascript and/or Powershell is a HUGE plus but not required
- Be a ‘jack of all trades’ (a little networking, os, scripting, programming, etc) and love working with exciting new technologies and customers
- 2+ years of hands on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.)
- Experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level is critical
- Experience with Microsoft Office including Visio
- We try to centralize the work load out of our corporate office but in some cases, we go onsite for meetings and collaboration.
- Ability to drive projects and work under tight timelines.
Personal attributes and values
- Written and oral communication skills – ability to communicate technical concepts and support assertions with data
- Organizational skills – ability to coordinate and prioritize many issues simultaneously
- Analytical/Problem-solving ability – ability to quickly evaluate an issue, resolve it or implement a workaround with consistent accuracy and success
- High Sense of Urgency – This job entails supporting business critical applications, with stringent SLAs
- “Can do” attitude and ability to thrive in an entrepreneurial atmosphere
- Be adaptive!
