BloomingBox Hiring for Customer Service Representative at دبي Full Time

Overview:Our vision at BloomingBox is to revolutionise the gifting industry and we are poised for significant growth. We seek a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a crucial role in ensuring an excellent positive experience for our customers by addressing inquiries, resolving issues, and providing exceptional service.Responsibilities:Customer Interaction:Respond promptly and professionally to customer inquiries through various channels, including phone, email, and chat.Provide accurate information about products, services, and policies to assist customers effectively.Problem Resolution:Identify and resolve customer concerns and issues in a timely and efficient manner.Collaborate with other departments to escalate and solve complex problems when necessary.Communication:Communicate effectively with customers to ensure a clear understanding of their needs and concerns.Provide proactive updates to customers on the status of their inquiries and resolutions.Product Knowledge:Maintain a comprehensive understanding of our products, and policies to assist customers effectively.Stay informed about updates, changes, and new features to better assist customers.Documentation:Accurately document customer interactions and the steps taken to resolve issues in our customer support system.Qualifications & Skills:Excellent communication skills, both written and verbal (English and Arabic required)Strong problem-solving abilities and a proactive approach to customer issues.Patience and empathy when dealing with customer concerns.Ability to work collaboratively in a team environment.Proficiency in MS Suite, and skilled in typing quickly and accurately.Previous customer service experience is preferred.Benefits:Competitive salaryHealth and dental insuranceOpportunities for professional development and growth Positive and collaborative work environmentIf you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity as a Customer Service Representative. Join us in creating positive experiences for our valued customers!