BEEAH Group Looking for Service Advisor Full Time

Role Purpose

The main purpose of this role is to provide coordination between the internal project’s maintenance team, service coordinator and the floor controller.

The incumbent is responsible for carrying out supervisor duties, provide good support as directed, and process all BEEAH Recycling Projects data that is required. Other clerical task is to maintain electronic data on SAP system.

Accountabilities

• Coordinate office activities and operational requirement to secure efficiency and compliance to company policies.
• Create, update, and maintain computerized documents within provided deadlines. Meet strict time-oriented deadlines.
• Communicate and provide information by relevant methods both internally (within BEEAH Recycling) and external (other vendors).
• Identify and assess internal project’s needs to achieve satisfaction.
• Ensure that the technicians are aware of procedures for using new products and equipment.
• Ensure adequate maintenance of tools, equipment and other materials in the service Area.
• Track record of budget, project wise, equipment wise and any over-achieving quotes.
• Provide advice and technical assistance to team members.
• Plan and adjust the workloads of department personnel to match their skills and abilities.
• Strong phone contact handling skills and active listening.
• Familiarity with SAP system modules and all practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Handle complaints, provide appropriate solutions and alternatives within the time limits.
• Parts requisition for regular repairs and breakdown services, creating PR on SAP system.
• Follow up with suppliers on parts, services to ensure on timely delivery of parts and services.
• Build sustainable relationships of trust through open and interactive communication.
• Ensure that the Section’s staff are informed about the HSE Policies/Guidelines.
• Record a movement of vehicles between BEEAH Recycling Project and repair workshop and / or contracted service vendor.
• Assist in Data Management for all fleet related matters.
• Take good care of property, infrastructure, tools and equipment under fleet custody.
• Coordinate efforts with Workshop Manager, floor controller, w/s administrator and Service coordinator to fulfil the demand of management.
• Become proficient in planning of all maintenance activities across the BEEAH Recycling fleet.
• Present the budget, maintenance and availability data for verification and evaluation

Experience and Qualification

• Minimum 7 years’ experience in Heavy equipment Workshop.
• Automotive Engineering College / University graduate – minimum diploma holding candidate (12 + 4 years).

Knowledge and Skills

• Very good communication skills
• English language proficiency required, Arabic and other local languages – advantage.
• Team Player a must.
• UAE driving license is must