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Job Description:
About BDP International:
BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest logistics providers in the world. BDP employs more than 3,900 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries.
The company serves more than 4,000 customers worldwide. Clients include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others.
Scope:
Overall responsibility for handling Air, Ocean, CHB, Projects and LLP clients. Implementing and monitoring individual and Team objectives and targets whilst ensuring company policies and procedures are adhered to.
Responsibilities:
- Monitor Team performance and activity
- Serve clients, identify their needs and provide feedback on the success of filling jobs
- Building and maintaining relationships (internal/external)
- Write weekly/monthly figures and reports for Manager’s review
- Hold weekly/monthly meetings; discuss task delegation and review issues
- In conjunction with Manager set quarterly targets and objectives
- Communication- encourage respect and open communication
- Be extremely pro-active and customer-oriented.
- Perform auditing and quality checking
- Identify opportunities for process improvements
- Handling escalations from customers and internally
- Attendance checking
- Training new team members
Generic Standards:
- Ability to deal with complex subjects across multiple geographies and cultures
- Good Communication skills: Oral and Written
- Cultural Knowledge
- Manage development of others
- Business knowledge and acumen
- Team player
- Possess strong leadership capabilities
Functional Standards:
- Ability to coordinate and plan
- Organize and Timeliness
- Flexibility with high level of commitment, energy, persistence & resilience
- Strong multi-tasking and prioritization skills
- Outstanding interpersonal relationship building and employee coaching skills.
Dimensions / KPI’s:
- Effective communication of all incident under Exception Management program to the client.
- Compliance with procedural and legislative requirements.
- Meeting customer pre-set KPI.
- Effective communication to the client’s nominated contractors.
- Smooth flow of day-to-day operations
Qualifications / Experience:
- Graduate of Logistics or Business
- Minimum of 7 years of progressive experience in Supervisory role in customer service related matter within the freight forwarding industry.
- General knowledge of various local and International shipping and freight forwarding practices is an advantage.
- Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
- Ability to adapt quickly to changing policies and procedures.
- Knowledge in SAP, ERP systems, computer literate in Microsoft Office Suite will be an advantage.
- Must have confident personality as well as an exceptional work ethic.