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Who we are:
Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.
We are one of the fastest growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale ups in the HRTech space across the region.
We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you
How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic and unpretentious versions of themselves.
The Sales team is an integral part of our business and we are looking to grow it. We are looking for a smart, goal-oriented and energetic Benefits Analyst team to provide consultancy to clients looking to purchase health insurance for themselves or their family.
WHAT WILL YOU BE DOING?
- The employee may be required to service both individual / family and SME customers simultaneously. The below outlines the corresponding responsibilities of the employee but does not represent an exhaustive or complete list of activities.
Individual / Family customer service and consultancy :- Preparing insurance quotations for new customers and providing consultation on the best options suited for their needs
- Answering and proactively following-up with potential customers by telephone and email
- Educating prospective customers on insurance products, mechanics and regulatory requirements
- Working with brokerage partners, where needed, to obtain official customer quotations
- Liaising with insurance companies to prepare customer quotations, obtain issued policy documentation and/or answer questions
- Working closely with the operations and consumer account management teams to enhance the customer experience throughout the process
Training & process development- Maintaining knowledge of key market or industry changes
- Defining and/or re-designing customer service processes to optimize efficiency
- Partnering with design & technology team to optimize Bayzat website and platform for user experience to obtain a competitive edge in the market compared to other brokers
- Developing and delivering customer service / sales training on an on-going basis
- Continuing to re-design training & processes based on learning from day-to-day operations
- Maintaining and updating CRM to reflect daily output and recording of information accurately
WHAT ARE WE LOOKING FOR?
- Excellent verbal and written communications skills
- Strong strategic, critical thinking skills and problem-solving ability
- Obsessively organized and detail oriented
- Ability to build strong relationships work effectively with cross-functionally both internal and external stakeholders
- Experience working in a high-growth environment
