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Job Summary
We are looking for an enthusiastic part time Telesales Representative to contribute in generating sales for our company. You will be responsible for making quality appointments with potentials customers over the phone and maintaining good customer relationships and closing sales where applicable.
An effective telesales representative must be an excellent communicator and have superior people and listening skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and objections.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities
- Contact potential or existing customers to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and organise quality appointments and close sales where applicable
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information into Hubspot
Requirements
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Understanding and knowledge of the transport industry would be an advantage although not essential, as training will be given.
