Barker Langham Hiring for Customer Service Representative Job at Dubai Full Time

Job description

HyperSpace are looking for an exceptional customer service individual with great customer service skills and passion with dealing to customers’ complaint, issues, suggestions, inquiry or feedback on a day to day basis. Someone who brings a positive energy when attending to customer needs, ability to multi-task, can evidence strong writing skills and has a friendly, and outgoing demeanour.

What you will do:

• Deals with customer inquiry, suggestion, complaints and feedback via email or phone call in a friendly and positive manner.

• Listen, identify, support, and meet the needs of customers in the park.

• Take ownership of customer issues and ensure customer satisfaction by assessing their experience or feedback.

• Collaborate with the team to ensure customer service is being delivered effectively.

• Ensure to comply and follow the correct customer service escalation procedures.

• Develop a strong relationship with customers to ensure we receive positive feedback online.

• Perform other assigned tasks and duties to support the department.

Other skills requires as a Customer Service Representative include:

• English speaking, Arabic language is a plus but not mandatory.

• Experience with reservation ticketing software such as VGS is a plus

• Exposure in slack, hubspot, google workspace, Macbook and Monday.com is an advantage but not mandatory.

Required skills/ experience to be successful:

• A minimum of 2 years’ experience as Customer service/ Call center agent, preferably within hotel, travel & tours, restaurant, ticketing attraction park.

• Possess excellent communication skills (both oral and written in English) and effective time management skills with the ability to manage a challenging task.

• Able to record, investigate, resolve and manage potentially challenging customer service situations in a calm, conciliatory manner with a customer first approach at all times.

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