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Field Service Engineer MEA
Location:
Dubai
Dubai
Date: Dec 13, 2022
Job ID: 7952
Field Service Engineer MEA
Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences; to foster knowledge sharing and smart decision-making in organizations and to help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euro in 2021 and has a global team of 3,000+ employees, whose passion for technology is captured in +500 granted patents.
Barco is looking for a new Field Service Engineer in order to reinforce its existing team at its MEA Office in Dubai. As a Field Service Engineer MEA, you’ll support our partners in deploying and servicing visualization systems in the Entertainment and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.
Key responsibilities
- Provide technical on-site support to Barco’s Entertainment and Control room Customers in the MEA area and abroad.
- Repair and troubleshooting of Barco hard- and software.
- Assist at sales demos in order to promote our Barco’s solutions.
- Give product training to partners and end-users
- Execute pro-active analysis visits, report and provide suggestions.
- Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
- Document actions and solutions, hours and expenses in a timely fashion.
- Follow training to update your technical, commercial and soft skills.
- Build a relationship with the Customers and detect Service sales opportunities.
Requirements
- 3 years of experience in a technical customer (Service/Sales) environment, preferrable in visualization/entertainment industry
- Good knowledge of hardware, software and networking technologies.
- Communicates fluently in English. Knowledge of any additional language is an asset.
- Excellent communication skills, both verbally and in writing.
- Is service- and client-oriented.
- Experience with Barco’s products and Salesforce is a plus.
Our offer
- A permanent contract
- A competitive salary package
- The opportunity to work for an international market leader where innovation really matters.
- Internal training in our Barco University
- A modern and state-of-the-art working environment
