Back Office FZ LLC Hiring for Social Media Specialist Job at Dubai Full Time

Full Job Description

We are looking for an experienced and creative Social Media Specialist for banking industry, you will be responsible for developing and implementing strategy for business in order to increase our online presence and improve our marketing and sales efforts.

• Job Description

· Develop, implement and manage our social media strategy

· Perform research on current benchmark trends and audience preferences

· Design and implement social media strategy to align with business goals

· Create graphic designing content and implement

· Generating, sales and customer service to ensure brand consistency

· Suggest and implement new features to develop brand awareness, like promotions and competitions

· Monitor and moderate social media care platforms and offer exceptional social media customer care through timely service, focused responses, engaging and pro-active interactions with customers in order to build brand awareness and create positive brand image.

· Significant part of the role will be to undertake social care responsibilities directly linked to the App store reviews and the customer comments and feedback on social media channels, including email care.

· Communicate with followers, respond to queries in a timely manner and monitor customer reviews

· Stay up-to-date with current technologies and trends in social media, design tools, and applications

· Collaborate with Marketing, Sales and Product Development teams

· Communicate with industry professionals and influencers via social media to create a strong network

· Understand the value and principles of customer experience and service and are committed to delivering excellent customer care by ensuring that customers are delighted with personalized, informed, and first-time resolution responses

· Manage and oversee social media content

· Measure the success of every social media campaign

Requirements:

• Bachelors / Master’s degree
• Fluent in English & Arabic ( Written & Verbal communication) is mandatory
• Banking experience is required
• Experience is customer interaction and management

Job Type: Permanent

Salary: AED6,000.00 – AED8,000.00 per month