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Job Summary
The F&B Delivery Manager is responsible for developing and managing an efficient delivery operation and increasing the volume of delivery sales through attaining and keeping excellent customers relations.
Key Accountabilities
- Develop best practices in delivery services targeting customer satisfaction
- Develop and implement the annual delivery strategy and business plan for the department across all countries
- Take part in the preparation of the allocated budget of the department
- Recruit, train, motivate, and evaluate his /her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
- Create measurement tools and performance metrics to ensure delivery and efficiency of the function including process optimization and standardization (effective scheduling and optimizing delivery routes)
- Ensure a continuous growth of the function by forecast delivery volumes, analyzing historical deliveries, sales numbers and orders as well as developing delivery platforms and delivery menus
- Manage the relationship and negotiation process with suppliers including service providers and delivery aggregators delivering on promotions and delivery rates
Qualifications, Experience, Knowledge
- Bachelor’s Degree in hospitality management or business administration
- 5 years of experience in F&B out of which 2 years in a similar role
- Proficiency in MS Office
- Fluency in English
Competencies
- Communication Skills
- Decision Making
- Teamwork
- Commercial Understanding
- Customer Focus
- Developing and Motivating Others
- Analytical Thinking
