Avient Hiring for Customer Service Desk – Export (REMOTELY FROM CAIRO) Job at Dubai Full Time

WHY AVIENT:

Avient Corporation (NYSE: AVNT), with 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

• Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials
• Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation
• Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

Avient employs approximately 8,400 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.

At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions in hiring, promotion, development, compensation and advancement are based upon non-discriminatory factors such as, for example, qualifications, abilities, experience, and performance.

Job Summary

The Customer Service Representative (30003190) is the primary point of contact for an assigned group of customer accounts. The main function of the CSD is to act as main point of contact and serve as the face to the customer in providing high services that supports the business grow. CSD are responsible to manage internal and external customer requests, orders, concerns, suggestions, and complaints. Internally, he/she interacts, gathers information and coordinates related activities with sales staff, production planning, logistics and technical services.

Essential Functions

• Provides customer focused service to assigned accounts.
• Responds to and manage customer orders from order entry to delivery and invoicing.
• Understands and communicate the value of our products and services.
• Understands customers’ products, services, business operations and needs.
• Communicates effectively over the phone and electronically.
• Uses a variety of systems to enter and complete transactions.
• Accomplishes work within set timeframes.
• Key inside contact for specific customer/seller base.
• Process incoming orders, confirm pricing and availability of product.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
• Timely and accurate administration of sales orders, customer complaints, material returns and credits.
• Answer price and availability questions.
• Respond to customer literature requests for MSDS, Certifications, etc.
• Follow all applicable ISO procedures.
• Use system reports and inquiries to drive activities that ensure superior customer service. Maintain customer service-related information for customer accounts, customer notes, e-mail, phone, special instructions, etc.
• Process new customer/update requests.
• Provide market or account intelligence gained through customer contact.
• Participate in customer calls and visits with sellers.
• Proactive communication with product supply reps and shipping department of any order changes customer initiates. Work with seller and PSRs to reduce aged inventory.