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We believe in a world where growth thrives across borders and cultures. That’s why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They’d outsource your HR and payroll services to third-party providers in different countries. Today, we’re the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.
Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it’s time to set up their own entities and run payroll. Atlas is here from point A to point Z.
The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.
We’re excited about our next phase of growth. We’re launching new tech, adding new solutions and now we’re looking for YOU — eager for a challenge, energized by innovation and aligned with our mission to deliver a future of work without borders.
Key responsibilities
- Be the main point of contact for Clients HQ and/or HR teams for HR operational topics, providing excellent service, effective communication (via different channels like calls, emails, chat, etc) and develop a strong partnership, adding value at each interaction.
- Oversee and ensure delivery of work and operational processes, supporting local teams with the prioritization of deliverables as required according to the situation.
- Ensure HRSD processes are compliant with the standards determined by the relevant stakeholders.
- Building client intimacy through understanding our client needs and developing a trusted partnership.
- Driving proactive talent solutions to our clients and employees to ensure we remain a partner of choice.
- Leveraging our new internal functions to drive automation, analytics, and accountability.
- Driving team engagement and accountability within the region to ensure best in class HR services to our clients.
- Identify opportunities for change.
- Represent HRSD for client or internal meetings – from kick-off calls through to new technology deployment.
- Effectively manage Operational risks, ensuring controls are in place and tested, and robust action plans are delivered in order to resolve issues.
- Initial escalation point for customer complaints across HRSD, ensuring they are managed fairly and effectively. Completing post-incident reviews to avoid recurrence.
- Develop strong relationships with global services teams.
- Drive productivity and efficiency in the HR Service Delivery Model for the region.
- In collaboration with leadership/BPI/Commercial teams identify and evaluate opportunities to leverage scale and optimize service.
What we value
- You have at least 5-7 years of a strong background in Operations and service management.
- You have experience working in an HR consulting organization with high volumes and big teams, ideally within HR Services.
- You have experience in people management – ideally remote.
- You must be fluent in English and French will be a plus
- You have a background in working with data and KPIs, service levels, etc.
- You have good technology skills – ability to work with multiple tools and systems.
- You have excellent stakeholder management skills – both internal and external, at a senior level.
- You have experience in client communications, negotiation, client service, customer support, etc.
What We Offer
- The opportunity to work with a purpose — simplifying global expansion while supporting sustainable communities around the world
- A diverse and inclusive environment, with over 40 nationalities represented, 90+ languages spoken, and a workforce made up of 52% women
- Flexible PTO and birthdays off
- Growth and development opportunities with access to Coursera – a leading learning and certification provider
- The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.
This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.
Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas will not tolerate discrimination or harassment based on any of these characteristics. Atlas encourages applicants of all ages.
This role may be subject to a background check after an employment offer has been made and final employment will be subjective to a positive result, in addition, reference may be requested at the final stage of the process.