Associate Director of Fulfilment

Dubai, Dubai, United Arab Emirates

Marisa Peer

Full time

About the RoleWe are seeking a highly experienced and ambitious Associate Director of Fulfilment to join our team at Marisa Peer. As a key member of our leadership team, you will be responsible for ensuring the delivery of our training programs and live events at the highest standard globally.You will lead a global team of 40 professionals, optimizing fulfilment processes and driving operational excellence in alignment with our values. Your primary focus will be on ensuring that all participants experience an extraordinary transformational journey as they become certified RTT Therapists.This is a key leadership role reporting to the CEO and involves close collaboration with various internal teams, including marketing, sales, and product development. You will be responsible for streamlining the operational processes behind our courses, workshops, and events while overseeing logistics team performance and budget management.Key ResponsibilitiesTeam Leadership & DevelopmentManage and inspire a team of 40 professionals across multiple global locations.Provide coaching and support to ensure high performance and alignment with our values.Ensure seamless collaboration between fulfilment, marketing, sales, and other departments.Program & Event ManagementOversee the planning, coordination, and delivery of live events, workshops, and training programs globally.Ensure all logistical aspects, such as venue management and participant communication, are handled flawlessly.Implement quality control measures to maintain consistency in content, materials, and teaching methods.Operational EfficiencyContinuously optimize fulfilment processes for efficiency and scalability.Lead the development and implementation of new event formats and experiences as RTT expands globally.Customer ExperienceChampion a participant-first approach, ensuring the delivery of an exceptional experience from registration to graduation.Gather and act on participant feedback to continuously enhance our training programs and live events.Budget & Resource ManagementManage the fulfilment budget and ensure efficient resource allocation without compromising quality.Monitor KPIs for team performance, event success, and participant satisfaction.About YouYou are a natural leader with significant experience managing large global teams and overseeing complex, multifaceted operations. You have a passion for personal development and thrive in a fast-paced, mission-driven environment. You are detail-oriented, data-driven, and have a proven ability to optimize processes while maintaining high standards of quality and customer experience.Experience & Qualifications10 years of experience in operations management, university management, or programme fulfilment.Proven success managing large teams (30 people) and overseeing global events.Strong leadership skills with the ability to inspire and motivate high-performance teams.Experience creating and optimizing operational processes in high-growth environments.Excellent project management skills with the ability to manage multiple priorities and meet deadlines.Strong collaboration skills with experience working cross-functionally.Passion for personal development and a deep understanding of RTT’s mission and values.Flexibility to travel internationally to coordinate live events.Experience with budget management and resource optimization.Strong analytical skills with a data-driven approach to improving processes.

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