Assa Abloy Hiring for Customer Service Specialist – YALE ME Job at Dubai Full Time

KEY ACCOUNTABILITIES

• Ensuring Customer satisfaction
• Enhance good level of response time between customers and internal departments.
• Delivering inputs to ERP system ensuring seamless flow in data entry.
• Ensuring ERP is always kept up to date with all customer data
• Ensuring that all customer orders are registered and confirmed within agreed frames.
• Follow up on customer orders ensuring these are delivered according to the company’s promises to customers.
• Ensuring smooth handling of customer orders.
• Taking care of price negotiations with the forwarders
• Full analyse of freight cost numbers.
• Capable of handling logistics operations and closely working with logistic partners to ensure smooth information flow about shipments status.
• Ability to handle inventory and track inbound/outbound shipments to/from warehouse.
• Ensure that all required export documents are issued.
  
• Knowledgeable in Letter of Credit and clearance documentation.
• Ability to do the overall customer service tasks when necessary (order process, shipping, invoicing, documentation and other related customer service tasks)

QUALIFICATION

• Minimum 5 years’ experience with customer service functions or similar
• Minimum 2 years’ experience with Drop Shipments overseas.
• Experience in working with ERP systems, preferably in MS Navision or Axapta
• Extensive experience in working with Microsoft Office software’s
• Ability to handle customers with a smile via both verbal and written communication
• Experience of working across different markets and cultures

Customer Service & Contact Center Operations

Associate