Assa Abloy Hiring for Customer Service Manager YALE ME Job at Dubai Full Time

Application due 2022-12-01

Main Duties & Accountabilities:
 Ensuring Customer satisfaction
 Enhance good level of response time between customers and internal
departments.
 Taking care of certification in different levels
 Full analyse of sales and purchasing cost numbers.
 Ensuring that all customer orders are registered and confirmed within agreed
frames.
 Follow up on customer orders ensuring these are delivered according to the
company’s promises to customers.
 Ensure that all required export documents are issued.
 Develop customer service procedures, policies, and charts
 Ensuring smooth handling of customer orders.
 Co-ordinating shipments from overseas suppliers
 Closely working together with distribution making sure shipments are packed
according to destination’s customs authorities’ requirements.
 Delivering inputs to ERP system ensuring seamless flow in customer service
 Updating customer pricelists in ERP system
 Ensuring ERP is always kept up to date with all customer data
…and any other duties required to assist in supporting the achievement of Company objectives

Essential
 Minimum 5 years’ experience with customer service functions or similar
 Minimum 2 years’ experience with Drop Shipments overseas.
 Experience in working with ERP systems, preferably in MS Navision or Axapta
 Extensive experience in working with Microsoft Office software’s
 Ability to handle customers with a smile via both verbal and written
communication
 Experience of working across different markets and cultures

Desirable
 International outlook with exposure to working across several markets
 Experience of working in a branded business
 Experience of working in consumer facing branded consumer-facing in FMCG or
Consumer Durables

Generic competencies:
 Fluent in English, Arabic is an advantage
 Basic knowledge of Middle East cultures
 Teamwork
 Customer orientation
 Problem Solving
 Continuous Improvement
 Planning and Organisation
 Ambitious
 Desire to succeed