ARK People Solutions Hiring For Front Office Manager – Luxury Resort at Fujairah Full Time

A Luxury Resort located on the East Coast of United Arab Emirates is currently looking for a positive and a like-minded Front Office Managerto join the team with immediate effect.

The role is responsible to oversee and manage the overall operations of a resort facility. The resort manager is responsible for various aspects of the resort’s function to ensure that guests have a pleasant and enjoyable experience while staying at the resort.

Main Responsibilities:

• Oversee the day-to-day operations of the entire front office department.
• Develop and implement policies and procedures to ensure efficient and effective operations.
• Ensure smooth and efficient operation of the department up to standards at any time.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Assist in hiring and onboarding new front office team members, provide training and guidance on job responsibilities and customer service skills, and conduct performance evaluations.
• Implement and enforce safety and security protocols.
• Keep abreast of all emergency procedures, promotions, product knowledge.
• Ensure exceptional customer service is provided to all guests. Handle inquiries, complaints, and special requests, ensuring prompt and satisfactory resolutions.
• Maximize revenue through effective rate management, upselling techniques, and implementing revenue optimization strategies.
• Prepare and manage the front office department budget, including forecasting and monitoring expenses.
• Analyse financial reports to identify opportunities for cost control and revenue generation.
• Collaborate and communicate closely with other departments within the property such as housekeeping, maintenance, and food and beverage, to ensure seamless operations.
• Develop and implement strategies to enhance guest experience and achieving organizational goals.
• Develop and maintain positive relationships with guests, corporate clients, and suppliers.
• Oversee implementation and utilization of front office systems and technology, including property management systems (PMS), reservation systems, and other software applications.

Minimum Qualification / Experience / Skills

• Professional certifications or College qualifications preferably in hospitality management
• A bachelor’s degree in hospitality management, hotel management, or a related field is often preferred.
• Previous experience in the hospitality industry, particularly in front office operations, is highly valued.
• Comprehensive understanding of front office operations, including reservation systems, check-in/check-out procedures, guest services, room allocation, and revenue management.
• Familiarity with property management systems (PMS) and other relevant software is also beneficial.
• Strong leadership and management skills are essential.
• Excellent customer service skills are vital.
• Strong interpersonal and communication skills are essential.
• Strong problem-solving skills to address issues that arise in guest services, reservations, billing, or other front office areas.
• Effective communication is key.
• Highly organized and skilled in managing their time effectively.
• A solid understanding of financial management principles is valuable.
• Proficiency using various technology tools and systems, including property management systems (PMS), reservation software, and other front office-related software and Microsoft Office applications is also beneficial.

Remote Work :

No