Aramex Hiring for Senior Operations Performance Analyst Job at Dubai Full Time

Job Purpose

The Supply Chain Executive, reporting to the Supply Chain Leader, is responsible for supporting the business development of the logistics & supply chain function, whilst ensuring the highest standards of project management, commercial knowledge, and financial analysis so as to deliver impactful results that will positively influence the function’s bottom-line.

Key Accountabilities :

Typical Duties Included Are, But Not Limited To

• Develop logistics business through new and existing customers, whilst ensuring proper customer relationship management.

• Drive organization towards operational excellence by meeting the SLA’s/KPI’s for all customers and clients.

• Support the supply chain team with developing new, customized solutions for customers.

• Respond to RFQs/RFPs/tenders and prepare customer costing and rates, through effective modelling/analysis/simulation techniques.

• Conduct utilization and financial performance reports to project the logistics performance and monitor progress of projects.

• Improve operational SLAs through regular customer feedback and stakeholder engagement.

• Coordinate with the commercial, operations, legal, PMO, and solutions team to build the logistics’ operational capacities, in line with the customer & legal requirements.

• Conduct regular “workload distribution review” for efficiency increase.

• Control direct and indirect costs (like overtime, consumables and outsourcing) in coordination with the finance and operations team.

• Lead monthly, quarterly and yearly business reviews with strategic customers.

• Ensure customers SLAs/KPIs are met whilst reducing service failures in order to mitigate credit notes.

• Ensure awareness of warehouse staff on customized logistics procedure and requirements for new customers.

• Ensures end of month billing is run monthly correctly and on time.

• Adherence to company HSSE, compliance and sustainably corporate policies and standards

• Resolve disputes reported by customers on any specific logistics failures.

• Take all necessary measures to reduce cost without compromising quality and standards.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.