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Dubai, Dubai, United Arab Emirates
Aramex
Full time
Location -Dubai , ,United Arab Emirates (AE)
Job ID -5616
JOB PURPOSE To maintain and develop the relationship with customers through being the one-stop-shop contact point & acquiring new customer to achieve business growth
KEY ACCOUNTABILITIES
Roles and Responsibilities:
1. Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
2. Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
3. Negotiate customer claims, initiate billing adjustments in coordination with team leader
4. Grow existing customers, and identify potential customers for supply chain and delivery solutions.
5. Develop new customers from both the market and existing customers with business solutions
6. Plan and execute regular maintenance and business development visits to customer
7. Maintain and regularly update customer information
8. Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities
9. Promote suitable products /solutions and develop solutions for customers involving business units.
10. Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers
11. Prepare proposals and quotations to customers
12. Ownership of payments collections alongside the Credit Officers
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
