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Full Job Description
JOB DESCRIPTION
Key Responsibilities:
Responsible for managing overall IT, day to day
operations to improve infrastructure costs, performance, end user
satisfaction while ensuring security and availability of data and
services.
Provide leadership in planning and managing computer
operations and production support, systems and database administration
and network operations
Ensure system performance and SLA’s are
met
Manage IT resource requirements to ensure appropriate balance
between tactical and strategic demands
Develop, implement and
maintain IT infrastructure policies and procedures for ensuring
continuous improvement in services Lead IT asset management team to
ensure assets full lifetime cycle value is achieved
Manage
strategic relationships with key IT product and service providers to
ensure all the IT infrastructure needs are met. Provide in depth
technical expertise for both tactical and operational initiatives.
Provision in close cooperation with third party service provider an IT
infrastructure that is suitable for the group to access and use their
business applications
Ensure the implementation, maintenance and
updating of systems such as Oracle, Microsoft, AWS, and Azure
Assess the relative impact of IT industry trends to current and
future enterprise infrastructure needs and projects
Interface
with business unit managers to define infrastructure support
initiatives and solutions for improving service efficiency and
effectiveness
Continuously evaluate the IT infrastructure and
suggest improvements to enhance performance and security by using
innovative and cost effective technologies
Analyze and predict
trends and develop long range plans designed to maintain cost
effectiveness
Participate in IT strategy planning activities
Responsible for designing and troubleshooting the global network
of IT services to meet the functional objects of the business
Ensure the infrastructure team is mitigating, monitoring and
managing infrastructure related risks
Work closely with project
team members line managers for time allocation and prioritisation
Manages a dynamic team of individuals, constantly searching for
creative ways to elevate the capabilities of technology systems to
meet business needs
Participate in developing and managing IT
Infrastructure budget process
Stay current with emerging
technologies and recommend the innovative and cost effective solutions
that can improve services and overall IT infrastructure.
Skills:
At least 5 years of IT experience
including managing teams responsible for architecture design and
deployment, systems lifecycle management and infrastructure planning
and operations.
Experience in areas such as network design and
administration, data center operations, database administration, and
systems programming and administration
Strong management and
people development skills
Understanding of ITIL practices
Ability to think logically and demonstrate strong analytical and
problem solving skills
Ability to manage internal and external
projects from inception to completion
Expertise in setting and
managing customer expectations
Skill in conceptualising creative
solutions as well as documenting them and presenting them to senior
management
Strong knowledge and understanding of business needs
with ability to establish and maintain a high level of customer trust
and confidence
Ability to develop and deliver projects using
leading edge technologies
Experience implementing packages and
working with vendors
Excellent oral and written communication
skills
