Apparel Group Hiring for Customer Happiness Manager Job at Dubai Full Time

esponsibilities:
M

• anage internal customer service operations including:
  H
• andles escalations of concerns from multiple sources to ensure customer satisfaction
  E
• nsure Customer Happiness team members are adhering to standards and meeting or exceeding accepted metrics and service levels
  R
• eviews, co-ordinates and executes parts requests and special orders from stores, works with buyers, vendors and warehouses.
  E
• nsures standardized response processes put in place for customer service are followed. Updates these processes as required.
  M
• aintains high service levels by ensuring key performance goals and metrics are met, or exceeded
  S
• taffing need forecasting and workflow/capacity management
  D
• evelopment of customer service tools, resources, policies, procedures and customer service documentation
  A
• gent training, productivity, quality assurance and policy/procedure adherence
  P
• rovide recommendations to product teams based on customer feedback
  P
• roduct enhancement ideas and bug reports
  P
• repare a comprehensive strategy for the training and development of all customer happiness agents to function effectively with customers while delivering the customer experience. Ensure internal customer care and other relevant teams are trained to deliver the ultimate customer experience.
  R