AMS International Looking for Skilled Field Support (or desktop support) at Dubai Full Time

Desktop Support provides level 2 Support for end user services · support hardware and software related issues for workstation users (Supported OS – Windows, iOS)

· basic support of network issues

· support common printing, scanning related issues

· support email client configuration / issues

· provide basic support for application function/configuration

· Provide basic support for meeting room/ conference room equipment

Remote Support provides remote support to diagnose, troubleshoot, fix issues and perform IMACD using remote takeover tools for end user services · Support software related issues for workstation users (Supported OS – Windows, iOS)

· support common printing, scanning related issues

· support email client configuration / issues

· provide basic support for application function/configuration

Mobile Device Support provide level support for mobile devices · handle common hardware/software/configuration for android / iOS phones and tablets

· manage and support company provides smart phones & IP phones

· provide basic support for BYOD devices

IMACD Services Coordinate and perform IMACD requests for end user services · build, install and uninstall software for End User devices with Customer provided configuration specifications;

· load and configure specified software standard products and licenses;

· prepare devices for shipment and liaise with authorized shipment company focal;

· inform asset management team for updating of asset register.