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Job Description
DESCRIPTION The Emerging Countries Customer Fulfilment (ECCF) central team is seeking an enthusiastic, experienced and technology-minded process owner to contribute to the improvement, growth and fast paced changes to the ECCF Operations network.
Key job responsibilities
Support root cause analysis of issues relating to their expertise.
Support FC system configurations
Support technical projects / implementations with local operations teams in their FC.
Act as Tier-3 POC to provide onsite/remote support for new FC launch, post-launch and regular issues or inquiries from ECCF FCs.
Support process improvement activity for their assigned area within the FC.
Partner with other regional ACES/SME teams in the implementation of WW ACES projects.
Contribute/Participate to Office Hour calls & Regional SME Calls to build a strong SME community and networking.
Report feature requests and process standard improvement ideas to regional sponsor.
Lead implementation of process standards.
About the team
The ECCF ACES SME (Subject Matter Experts) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns the responsibility of orchestrating the technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations. We own the process setup, software configuration and design & rollout of software projects. We provide an end-to-end support and definition for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop FC system tools that provide quick and reliable service to our customers and support defect free FC processing to provide the best customer experience.
BASIC QUALIFICATIONS Experience in managing and driving complex cross regional projects, remotely
1 years of working experience in operations, process engineering or supply Chain.
PREFERRED QUALIFICATIONS Technical background, including software developer, data analyst and etc.
Knowledge of Oracle SQL, MYSQL or related query tools
Experience working with Software Development Engineers to develop technical solutions to operational problems
Project Management certification
Excellent analytical skills and experience in evaluating complex processes and trouble shooting.
Strong senior stakeholder management
