Amazon Middle East and NA FZ Hiring for Sr Operations Manager, RBS, MENA Job at Dubai Full Time

The successful candidate will have a strong background in operations with exposure to marketing, supply chain, or vendor management. Additionally, you will have a strong blend of product management and project management skills with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible – all while maintaining a strong customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs.

• Full-time MBA, with over 10 + years of experience of which a minimum 5 + years in managing Operations that require interacting with customers/stakeholders • History of delivering results while owning complex cross-functional launches partnering with central teams

Job summary

RBS MENA is the integral part of Amazon’s online product life cycle and supports in accelerating Amazon’s flywheel by fixing catalog defects and scale critical operations functions by standardization, automation and defect elimination.

We are looking for a Sr Operations Manager to proactively identify customer pain points with significant business impact, facilitate analysis to identify opportunities, analyze, visualize, and deliver insights to help serve our customers better. In this role you will partner with Retail, 3P Business leaders, Operation managers at MENA and in Global RBS while delivering Business goal critical to business and customer experience enhancement in the region.

The role involves scaling up existing operations and will include hiring team members, scaling processes through standardization while not losing the local nuances and driving automation of operational processes. This role will closely work with senior leadership team in MENA, India and Seattle to scale MENA countries RBS Operations. Key success factors for this role will be the ramping up operations to cater to continuously scaling MENA eCommerce business with speed and cost-effective yet efficient operations.

Responsibilities of this leader include:

• Operational Excellence: You will be responsible for an multinational operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors/internal customers to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across MENA countries.
• Process Improvement: The role outlines procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately,
• Managing Multicultural Teams and Developing Talents: Taking part in planning, organizing and directing the work of 120+ subordinates or others located in 4 countries within a multicultural environment, ensuring utilization of team is high, mentor and train new team members.
• Scale Business: Work with business partners to standardize and scale specific business processes to maximize shareholder value and business growth. Continuously work on refining business processes to improve efficiencies and quality by building tech-first solutions.
• Develop Business Solutions: Amazon’s retail business is continually evolving. You will work Retail and other internal business partners to understand their business challenges and come up with appropriate solutions to those problems for the already operational programs. These solutions will be scalable and take advantage of a technology approach so as to minimize the manual labor in the recommended solution.

Key job responsibilities

Key Responsibilities

• Interact with stakeholders at multiple levels to understand the business problem and develop solutions
• Adapt to changing priorities and lead the change, open to new ideas and have relevance and moderation quality as the top focus
• Drives strategic business decisions by influencing key stakeholders/category/country leaders using data and structured analysis
• Can think big and develop new ideas, nurture new ideas from the team and apply high standards to weed out those that are least valuable
• Contributes to building scalable automation that can deliver productivity benefits with joint ownership between tech and program teams for the function
• Is comfortable collaborating and influencing team members, working with technology teams and other business groups, and presenting projects to senior leadership on a regular basis
• Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
• Develop the strategy and the management arrangements for key milestones, demonstrating solid progress against plan
• Owns end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
• Owns Business Continuity Plan for the function

Key Performance Areas

• Ambiguity Management; will be working in MENA countries environment where there is no clear ‘right’ path or solution defined earlier.
• Identifying the defects on the processes to permanently eliminate and then improve
• Diving deep on the data, analyzing trends, inputs to provide data driven solutions
• Deliver Results; work backwards from the business impact and customer experience to define the steps to followed
• Manage the team of Managers and ensure high service delivery and execution
• People Management (leadership role, Category Lead, team management, floor control and retention)
• Formulate, Implement, Track career path & Individual Development Plans of each member in the Team
• Technical background preferred (B.Tech/B.E.) • Stakeholder management experience preferred (MBA) • Hands on experience in Retail, eCommerce and supply chain functions