Amazon Middle East and NA FZ Hiring for Sr Manager, MENA Immigration, Immigration Services Job at Dubai Full Time

• Bachelor’s degree in a related field (such as HR, MBA)
• Deep MENA immigration experience
• Extensive experience of building, running and improving business processes in MENA
• Experience building large-scale immigration programs and managing immigration teams

Job summary

We are seeking a Senior Manager to oversee the Immigration Team’s large and complex MENA program. Reporting to the Senior Manager, EMEA and APAC, this role will have accountability for all aspects of the MENA program, including managing and developing a regional team of Immigration Specialists and Program Managers, working closely with multiple service providers to continuously evaluate, expand and improve services in the region. The leader will drive delivery of all targeted business plan metrics across productivity, quality, quantity, cost, compliance and people in MENA. They will develop operational efficiencies, drive a mind-set and culture of business consultation and continuous improvement, contribute regularly to global initiatives, tackling complex problems impacting customers (Amazonians) and working to resolve them with innovative solutions.

Key job responsibilities

• Single threaded leader accountable for Amazon’s MENA immigration program, directly managing a team of regional Immigration Specialists and Program Managers
• Set program-level strategy across all MENA work streams, including business advisory management, content, case filing, service offering and compliance strategies
• Create operational plans and quality/compliance tracking mechanisms that measure overall health of the MENA program
• Review and audit existing processes to ensure ongoing compliance and work with the process teams to continuously improve and adapt processes
• Operationalize new regulations and policies, developing impact analysis, new SOPs, technology solutions and proposed resourcing plans
• Benchmark program against similarly situated companies through industry advocacy orgs
• Work with senior leadership within the Immigration Team, Legal, Public Policy and PR to review and understand impact of immigration changes and develop optimized processes or filing strategies as needed
• Continually identify areas of redundancy or no-value add to ensure process and staffing optimization
• Create, develop and maintain a pipeline of candidates for the team, internally or externally, to minimize hiring lead times
• Manage relationships with immigration providers, monitor performance and lead improvement initiatives to ensure a frustration-free experience for Amazon employees/candidates in MENA
• Employ strong pan-MENA immigration experience to identify trends and develop targeted program-level goals and initiatives
• Draft program-level business strategy papers and business review updates for presentation in internal leader forums
• Manage and report on team member performance, plan and guide career development
• Travel as needed to Amazon MENA locations to meet with local stakeholders and partners

About the team

Amazon’s Immigration Team is building a best-in-class professional service to deliver immigration support to Amazon businesses, employees and candidates across the MENA region. The team of project managers, analysts, process engineers, and experienced immigration subject matter experts act as strategic partners and consultants to business leaders and partner teams. The team centrally manages immigration filings and the external service providers that support Amazon, in addition to delivering projects to improve the cost, quality, quantity and compliance of immigration services at Amazon.

• Master’s degree in related field (such as HR, MBA)
• Extensive high volume business immigration experience, with heavy emphasis on program management and continuous improvement
• Extensive experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
• Excellent written and verbal communications – ability to interface with all levels of the organization