Amazon’s mission is to be earth’s most customer-centric
company. We work towards a single goal: to ensure the best experience
for our customers. To achieve this, the Executive Customer Relations
(ECR) team in the Digital, Device, and Alexa Support (D2AS) business
is looking for an ECR Specialist to support a growing worldwide team
and tackle problems for both internal and external customers. ECR is a
role model within worldwide Customer Service, ensuring that problems
are resolved not just for an individual, but for all customers.
As
a D2AS ECR Specialist, you will resolve complex customer problems
escalated to Amazon leaders or local government authorities, and
prevent similar issues from happening again. A successful candidate
must have the ability to research complex use cases that involves
multiple customer contacts, determine the root cause(s) for the issue,
and identify systemic opportunities to continuously improve
processes.
Key job responsibilities
Resolve customer
queries escalated to Amazon leaders and Government bodies within the
service levels.
PLEASE
NOTE: In this role, you may be required to work weekend days and
evening hours.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
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