Amazon Hiring for Enterprise Support Manager, Amazon Payment Services at Dubai Full Time

BASIC QUALIFICATIONS

• Bachelor degree 5+ years of experience in fast paced customer service environment, preferably in internet, payments, data analysis or IT support.
• Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience.
• Experience in a senior Customer Service, Customer Advocacy and/or Account Management role.
• Experience working with high profile / key customers and managing escalations.
• Passion for resolving merchant problems.
• Excellent verbal and written communication skills required.

Must be able to interact with an external party like customers and suppliers comfortably.

• Strong analytical skills required.

Must be able to understand problems that merchants are facing, troubleshoot, document, and decide on course of action on when and to whom to escalate.

• Detail oriented and process focused.
• Self motivated with proven capability to work independently and continually calibrate priorities with minimal supervision
• Proficiency in Microsoft outlook and MS officePREFERRED QUALIFICATIONS
• Fluent in Arabic in written and verbal communication.
• Previous experience working in payment related and/or e commerce related support.
• Knowledge in payments and/or e commerce technologies.
• A drive to dig into the details of a system or process to solve customer problems.
• Advanced knowledge in excel, sales and ticketing tools like Pipedrive, Freshdesk.
• Good knowledge of SQL, basic programming languages.