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Regional services
Value proposals
Qualify the needs and expectations from the customers, to elaborate successful and relevant value proposals to customers, including:
Support sales and account teams
Service Delivery
Partners Management
Customer satisfaction
Team management
Are you ready for the next step in your career? Then you need to keep reading!
When we’re looking to hire at Amadeus, we look internally first. Our teams get the benefit of your experience and you get more chances to grow and progress. So, if you are ready for a new challenge and want to drive your career, apply now!
Purpose of the Role:
Professional Services play an increasing role in supporting our customers’ successes. The Head of Regional Service Management, drives the development and execution of such services within our regions.
Main Responsibilities
Regional services
- At regional level, qualify customers’ needs and channel services opportunities to assist our customers in meeting their challenges.
- Orchestrate (when not find…) the solution to solve a customer business problem when Amadeus products do not suffice
- Develop and orchestrate, in accordance with Amadeus’ core capabilities and offers, the delivery of service proposals.
- Represent the Service organization in the Region to enforce service processes and to build the required structure to develop the business within the regional specific context
- Steer and Manage the Services execution in compliance with the Amadeus commitments towards the customers
- Manage the recruitment process to identify and mobilise the right resources for the missions
Value proposals
Qualify the needs and expectations from the customers, to elaborate successful and relevant value proposals to customers, including:
- delivered value
- solution definition (scope-costs-schedule-resources-organization)
- risks and assumptions management
- delivery setup
- Amadeus commitment
- 3rd parties management
- margin/contribution management
Support sales and account teams
- Be the cornerstone to develop the professional services business by supporting sales and account teams in all service-related initiatives.
Service Delivery
- Monitor the execution of a service delivery in compliance with the proposal (ie. costs, invoicing, contribution margin) and the customers’ expectations
- Represent the Airlines Services Organization (and by extension the Global Delivery Management Entity when relevant) in customers’ steering committees
Partners Management
- Identify and select relevant 3rd parties/partners to deliver added value proposals to customers jointly with Amadeus
- Elaborate and execute a regional partnership strategy, in liaison with Global partners managed centrally
Customer satisfaction
- Monitor customer satisfaction
Team management
- Manage the allocation resources dedicated to Services in the region (own service resources + resources mobilized from other organizations + resources from 3rd parties)
Other Requirements:
- Education: Masters degree in Science or Management
- Relevant work experience: Minimum 10 years’ experience with at least significant references in a similar position for an international software vendor, a major IT Services provider or a leading Consulting firm.
An experience in the Airlines industry is a plus
- Business Understanding: Sound track record of solving customers’ pain points and recognized for delivering value.
Skill:
- Language: Fluent English
- Specific Knowledge: Demonstrable experience as a business developer with a strong project management background.
- Other: Particularly at ease when coordinating multi-cultural and cross-skills teams to reach a joint objective while meeting tight deadlines
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization.
Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.
