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Job no: 3553738
Location: UAE
Dubai Head Office
Location: UAE
Dubai Head Office
Logistics
The Corporate Logistics Team plan, move and control the flow of goods from point of origin to point of consumption across all divisions, markets and brands within Alshaya. Working closely with brand teams to ensure appropriate stock and delivery to store, the team manages a range of complex and diverse activities including shipping, freight, warehouse operations, customs clearance (in-bound and out-bound), compliance and project management.
The Role:
To support the fulfilment team in the administration and reporting of events. To collate and validate information gathered from regional logistics teams, Group Customer Service and regional final mile provider. Assist in process recommendations, refining procedures to support and facilitate ecommerce growth across a region. Accountable for accuracy and timely delivery of tasks & reports which are key to delivering an improved performance within region.
The below Key Performance Areas include but are not limited to:
- Work closely with Group Customer Services, Fulfilment team, Online Trading Merchandisers, Brand merchandisers, Warehouse Managers and final mile providers to ensure accurate and timely reporting of information
- Ensure continuous accuracy and timely receipt of required information & data
- Create, develop and maintain good working relationships and networks both internally and externally.
- Ability to work across large set of data
- Ability to escalate
- Produce reports and measure regional logistics operations performance meeting agreed SLA
- Always consider the customer in the delivery proposition
- Be the first line in-market support to Fulfilment team with Group Customer Care in understanding and resolving customer complaints / feedback.
- Support in reporting on and recommending corrective actions to reduce customer complaints
- Support the fulfilment team in defining regional specific policies linked to the customer proposition and customer impact
- Support the creation and ongoing maintenance of a suite of ecommerce KPI’s including data accuracy
Qualifications and Requirements:
- Graduate qualification desirable
- Minimum 2 years’ experience in administrative position
- Highly PC literate and expertise in Microsoft Excel
- Basic knowledge of Office 365/One Drive is an advantage
- Excellent planning and organizing skills
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: 22 Mar 2022 Arabian Standard Time
Application close: 21 Apr 2022 Arabian Standard Time
