Ali & Sons Holding LLC Hiring for Showroom Supervisor at Dubai Full Time

Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, car rental, commercial, oil & gas, retail, construction, property management, hospitality, manufacturing, marine engineering, and information technology industries.

At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.

If you are someone who loves a challenge that requires you to innovate and learn new things every day, read on!

Position : SHOWROOM SUPERVISOR – DUBAI

The job holder is responsible for driving the team’s sales performance to achieve set revenue, profitability and customer service targets for the BU’s retail location. The role involves overseeing and monitoring day to-day plans of the team, making realistic forecasts based on deals closed each week as well as overseeing the team’s daily activities to review sales progress as per set dealer standards. The job holder works closely with the Line Manager in the execution of sales plans and is the primary contact for the sales team to achieve set targets. Being the primary contact, the job holder is also responsible for the team’s level of motivation, dedication and engagement.

Purpose:

Manage the showroom activities and resources in an efficient manner.

Lead Sales Team and ensure Sales Targets are met by ensuring conversion of enquiries into sales

Job Responsibilities/Accountabilities:

Sales Execution

• Oversees and monitors the team’s sales plans/activities to achieve branch targets/goals related to unit sales, trade-in appraisals, deliveries, identifying prospective customers, over-aged reservations, incoming leads report and CSI.
• Reviews the team’s sales progress on a daily/weekly/monthly basis to suggest a realistic forecast and accordingly modify action plans.
• Receives and cascades set strategy, and drives its success within the team to ensure alignment with set action plans.
• Nominates and assigns Sales Consultants to man/cover outdoor events as required i.e. product placement, Motor-shows etc and jointly review outcomes.
• Remains up-to-date and comprehensively understands DRS, HR Policies, and Group’s processes in general, including code of conduct, disciplinary actions, etc to confidently apply them as applicable.
• Channelizes business opportunities and negotiates with customers to help close deals. This includes managing customer queries and suggesting potential solutions.
• Oversees and monitors “Special” vehicle order intake, assists Sales Consultants where necessary, and reviews order details to ensure customers are fully aware of and agree with the terms and conditions and down-payment is collected in-line with set policies. This includes obtaining Line Manager’s approval on pricing.
• Drives team to update lead-management report to facilitate management review.
• Receives and acknowledges customers complaints and resolves issues to maintain customer satisfaction. This includes making recommendations for settling complex issues
• Oversees and monitors trade-in appraisals and subsequent trading of cars to contribute to set trade-in targets.
• Updates and prepares “Monthly appraisal form” and conducts/attends meetings with the Line
• Manager and concerned Sales Consultant(s) to review progress/performance and provide feedback as needed.

People Management

• Monitors the KPIs for the team to meet the department’s sales performance and customer service goals (CSI). This includes conducting team meetings, providing feedback on performance (e.g. number of customer test drives conducted) and support as needed to achieve the desired results
• Coaches on the job, recommends training and development programs to facilitate improvement, and develop knowledge and skills as needed. This includes steering the team to prepare presentations and deliver them internally to enhance product/competitors’ knowledge in-line with their product segment.

Requirements and skills

• Any university degree holder.
• Minimum 5 years of sales experience within the automotive industry, out of which 2 years must be in a supervisory capacity. Preference for the candidate with car retail selling experience in premium brand / luxurious car.

Knowledge & Skills

• Knowledge of product and market
• Strong negotiation skills
• Relationship management skills
• Financial awareness and business acumen
• Fluency in the English and Arabic
• Excellent PC skills

Information:

We aim to provide an exceptional job applicant experience but cannot do it without you. Before you apply, please take the time to carefully read the job description to ensure you are a good fit for this role and why this opportunity is right for you.

We would love to connect with all of you but due to the high volume of applications, would only be reaching out to the shortlisted applicants.

We are an Equal Opportunities Employer and encourage everyone to apply. Come join us to unleash your true potential and be a better you!