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Job Description
Job Description:
Attending day-to-day activities with a high professional and sufficient way.
Reply all agent’s inquiries on time with high professionalism, well-presented offers, full needed information and the most competitive rates to materialize maximum business.
Receive the confirmed bookings with all required information from the agents and open files on an internal system.
Ensure that all work is executed in a correct and timely manner in alignment with services booked as per each file’s requirements.
Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
Facilitating smooth and easy execution of services from arrival till departure.
Send confirmation of the services to the agents on time with full information, a presentable and professional way.
Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to Rida Int. brand.
Follow-up ca supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.
Coordinate with other departments, transportation, and ground operations to make sure all services are done accordingly to the client’s itinerary with accuracy and quality.
Handle unforeseen problems and complaints and determine eligibility for money returns.
Get agents feedback about provided services to their clients, positive and negative points to improve our services.
Candidate Requirements
Bachelor’s Degree.
Excellent Communication Skills.
2-3 years experience in Tours, Desert Safaris, Visa formalities and airport arrangements.
Innovative and forward-thinking with proven marketing experience and capabilities.
Ability to ask open-ended questions and uncover information
Ability to work as part of a team
