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Job Description
As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
Candidate Requirements
Always greet and welcome guests promptly in a warm and friendly manner
Assist guest with table reservation.
Assist guest while seating.
Has a good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
Able to answer any questions regarding menu and assist with menu selections.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Serve food courses and beverages to guests.
Ensure guest are serviced within specified time.
Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Ensures that hotel brand standards and SOP’s are consistently implemented.
Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
Completes the daily responsibilities that are set for each individual shift.
Complete closing duties, including restocking items, turning off lights, etc.
Conducts monthly inventory checks on all operating equipment and supplies.
Take an active role in coaching and developing junior staff.
