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Qualifications
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.
Job Purpose
The job holder designs, develops and delivers training for After Sales department’s staff to enhance their competencies and skills in their relevant fields.
Job Responsibilities
External Training (Suzuki )
- To develop, organize and implement annual training program for ARTC in coordination with senior operation managers, Suzuki and various suppliers.
- Identifies training needs of Key Accounts like DEWA, Municipalities etc. in coordination with Fleet Sales team and organise the on job training for their technicians to deliver required skills.
- Ensures all staff are trained sufficiently on new models before launch in order to ensure swift operation.
- Internal Training
- Conduct Technical Assessment periodically in coordination with Job Controllers with updated Questionnaires.
- Develops training courses according to Suzuki standards to develop the skills of our After Sales staff.
- Manage the three phases of training while as follows;
- Phase: 1. Basic training on mechanical and electrical part, function of the vehicles, repairing of minor issues.
- Phase: 2. Engine Overruling, Advanced Mechanical & Electrical, General Services.
- Phase: 3. Mastering from Head to Tale lamp, Diagnosis will be handled individually, able to read Semitics diagrams etc.
- Organize an on the job and computer based training program to facilitate skills refresher training that does not require a class room environment.
- Conduct induction training for new staff to familiarize them to ARTC systems.
- Organize yearly Skill Competition among the technicians and award them with Certificates.
- Administration
- Ensures SLA achievement with Suzuki as per the agreed annual training achievement plan.
- Maintains training records for all After Sales staff for audit purposes.
- Submits monthly report on training activities & performance to senior management to update on training methods and skill levels of staff
Job Requirements
Qualifications
- Bachelor degree in Mechanical Engineering or a related degree
- Certified Trainer by Suzuki Global Training (is preferable)
Experience
- 1-2 years’ experience in training within the automotive industry (preferably in Passenger Cars Segment) within the GCC region.
Knowledge & Skills
- Certified Training Skills on various subjects in line with the automotive industries.
- Good planning, coordinating skills
- Excellent presentation and communication skills
- Good mentoring skills
- Self confidence
- Well organised & effective plans in all situations.
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
